Order Processing
At Daxten Outdoor, we are committed to ensuring your orders are processed quickly and efficiently. All orders are verified, packed, and dispatched as soon as possible after confirmation.
Once your order is successfully placed, you will receive a confirmation email containing your order details. You may contact our support team at [email protected] if you need to make any adjustments before dispatch.
Cash on Delivery
All orders placed on Daxten Outdoor are fulfilled using Cash on Delivery (COD). Please ensure someone is available to receive and pay for the order at the shipping address provided. We recommend keeping exact change ready where possible.
Order Tracking
Once your order has been dispatched, we will provide tracking details (if available) via email or SMS. You can use this information to monitor the delivery status of your package.
Packaging and Handling
We take great care in packing your items securely to prevent any damage during transportation. In the rare event of receiving a damaged package, please contact us immediately at [email protected] with photographs for assistance.
Multiple Items in One Order
If your order includes multiple items, they may arrive in separate packages depending on availability or warehouse locations. No additional charges will apply for split shipments.
Failed Delivery Attempts
If the delivery cannot be completed due to incorrect address information or multiple unsuccessful delivery attempts, your order may be returned to us. In such cases, please contact our support team to arrange redelivery.
Customs and Duties
For international orders, local customs duties or taxes may apply depending on your country’s import laws. These charges are the responsibility of the recipient. We advise checking with your local customs office for more information before placing an order.
Contact Us
For any questions or concerns about your shipment, please contact our support team at [email protected].